Shipping policy

Shipping Policy

Thank you for visiting and shopping at URBN ELEMNTS. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Method:
Orders are usually shipped within 5-8 days. (Monday – Friday) using UPS, USPS, & FedEx.

Handling Time: 1-3 days (Monday – Friday)
Transit Time: 5-8 days (Monday – Friday)

Shipping Rates

The shipping cost is based on your order. You can check your shipping cost on the checkout page. We offer free shipping on all domestic orders within the continental US.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. Check with the selected delivery servicer for any updates on delivery services and if any outages are occurring in your area.

Shipment to P.O. Boxes or APO/FPO Addresses

URBN ELEMNTS ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

URBN ELEMNTS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

URBN ELEMNTS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping charges for your order will be calculated and displayed at checkout. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item Not Received:

If you’ve successfully placed an order and haven’t received it while the tracking status shows it has been delivered you must contact the carrier to determine the status of the item and if the item can be recovered. If the item has been recovered then you must work with the carrier to resolve the delivery. If the item has been returned and we have it in our possession then you may kindly email us at info@urbnelemnts.com.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Customer Support:

Phone: +19149800402
Email: info@urbnelemnts.com